Refund Policy

Last updated: November 25th, 2025

At Erinagifts.store, we want you to feel confident and satisfied with every purchase. If something doesn’t meet your expectations, we’re here to help.

1. 30-Day Guarantee

If you are not fully satisfied with your order, you may request a refund or replacement within 30 days of receiving your item.

To be eligible, the item must be unused, in its original condition, and returned in the original packaging (unless it arrived damaged or defective).

2. Damaged or Defective Items

If your product arrives damaged or faulty, we sincerely apologize.

Please contact us through our Contact Us page and provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the product

We will issue a free replacement or a full refund—whichever you prefer.

3. Incorrect or Missing Items

If you receive the wrong item or your package is incomplete, please notify us immediately. We will correct the issue at no additional cost.

4. Return Shipping Costs

  • If the item is defective, damaged, or an error on our part → We cover all return shipping costs.

  • If the return is due to personal reasons (e.g., changed mind, ordered wrong product) → You are responsible for return shipping.

5. Non-Refundable Items

The following items cannot be refunded:

  • Digital products

  • Gift cards

  • Items marked as final sale

  • Personalized or custom-made items (unless defective)

6. How to Request a Refund

To start a refund request, please reach out via our Contact Us page.

Refunds are processed to your original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your bank or credit card provider.

7. Late or Missing Refunds

If you have not received your refund after 10 business days:

  1. Check your bank/credit card again

  2. Contact your payment provider

  3. Reach out to us if the issue persists

We’re here to help until everything is resolved.

8. Exchanges

We only replace items if they are defective or damaged.
To request an exchange, please send us a message through our Contact Us page.

If you have any questions about our refund policy, feel free to contact us anytime. Your satisfaction is our priority. 💛